Returns & Exchanges
At PetFacePajamas, we want you to love your custom pet apparel; if you are not completely satisfied, you can return your items within 30 days of delivery. Please note that since our products are personalized with your pet's face, items must be in original condition to qualify for a partial refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare Your Package
Securely pack your unworn pajamas in their original packaging, ensuring all tags are still attached.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing